Freight Complaint

Did you receive a damaged delivery? In that case, we kindly ask you to make a freight complaint. This needs to be done in writing within 5 working days of receiving a faulty delivery by filling out the form below.

Please note that only a fully completed form is registered as a freight complaint. This means that all essential information and pictures of both damaged package(s) and product(s) are compulsory to prove a transport damage. If the damage was noticed upon arrival and a note of exceptions is signed on the delivery receipt, please also add the receipt as a separate attachment.

We will handle all complaints as soon as possible.

CUSTOMER INFORMATION

Name *

First

Last

E-mail *

Telephone number *

Address *

Address Line 1

City

State / Province / Region

Country

ORDER INFORMATION

Order number (from shipping cover, invoice, email) *

Delivery date

Freight forwarder

Tracking number

PRODUCT INFORMATION

Product name (brand / model) *

Product serial number (if there is one)

Pictures of damaged package

Click or drag files to this area to upload. You can upload up to 4 files.

Pictures of the damaged product (taken from different angles)

Click or drag files to this area to upload. You can upload up to 4 files.

More information and detailed description of the damage *

(For example is the delivery damages and in what way)

Do you have a compensation claim on the damaged product(s)?

Other attachments (such as signed note of exceptions)

Click or drag files to this area to upload. You can upload up to 4 files.

Please note! All needed files and pictures attached to this form. We will contact you regarding your complaint as soon as possible.

If order has gotten damaged during the delivery, then pictures of the packaging are also needed!

Name